Awareness:
The first step in creating patient satisfaction is in creating awareness of the patient perspective. Our interactive workshops create experiential knowledge of how the patient sees and feels the care they are receiving.
Movement:
Movement creates emotion both in the active person and in the observer. Once staff begins to understand how they might be negatively or positively impacting their patient interactions, they can begin to control interactions and outcomes.
Role play:
Through guided role play using easy-to-learn techniques participants can begin to make conscious choices for their interactions, choices that empower them to control the narrative for an enhanced dialogue for all parties.
The compassionate mindset:
Our techniques help staff to reframe the patient from patient to whole person. This reframing organically changes the interaction to a broader view of the patient, their concerns and needs. The compassionate mindset in staff initiates a feeling of greater safety and satisfaction in the patient.
Staff satisfaction in difficult situations:
Some interactions can be difficult or stressful for staff. We teach how specific, simple, achievable goals for patient interactions can make for greater job satisfaction and less cumulative stress.
Greater engagement:
When staff and patients feel they are part of a community, enjoyment from both sides increases. Our goal is to help each organization see itself as a caring healthcare community, to move to being more than healthcare facility.
Medicare Star Ratings:
Improve Medicare Compare and Star ratings by 10% or more.
Ongoing auditing tools:
Administration is equipped with a resource guide and auditing checklist to enable them to identify and prompt staff in maintaining the training.
Awareness:
The first step in creating patient satisfaction is in creating awareness of the patient perspective. Our interactive workshops create experiential knowledge of how the patient sees and feels the care they are receiving.
Movement:
Movement creates emotion both in the active person and in the observer. Once staff begins to understand how they might be negatively or positively impacting their patient interactions, they can begin to control interactions and outcomes.
Role play:
Through guided role play using easy-to-learn techniques participants can begin to make conscious choices for their interactions, choices that empower them to control the narrative for an enhanced dialogue for all parties.
The compassionate mindset:
Our techniques help staff to reframe the patient from patient to whole person. This reframing organically changes the interaction to a broader view of the patient, their concerns and needs. The compassionate mindset in staff initiates a feeling of greater safety and satisfaction in the patient.
Staff satisfaction in difficult situations:
Some interactions can be difficult or stressful for staff. We teach how specific, simple, achievable goals for patient interactions can make for greater job satisfaction and less cumulative stress.
Greater engagement:
When staff and patients feel they are part of a community, enjoyment from both sides increases. Our goal is to help each organization see itself as a caring healthcare community, to move to being more than healthcare facility.
Medicare Star Ratings:
Improve Medicare Compare and Star ratings by 10% or more.
Ongoing auditing tools:
Administration is equipped with a resource guide and auditing checklist to enable them to identify and prompt staff in maintaining the training.
Awareness:
The first step in creating patient satisfaction is in creating awareness of the patient perspective. Our interactive workshops create experiential knowledge of how the patient sees and feels the care they are receiving.
Movement:
Movement creates emotion both in the active person and in the observer. Once staff begins to understand how they might be negatively or positively impacting their patient interactions, they can begin to control interactions and outcomes.
Role play:
Through guided role play using easy-to-learn techniques participants can begin to make conscious choices for their interactions, choices that empower them to control the narrative for an enhanced dialogue for all parties.
The compassionate mindset:
Our techniques help staff to reframe the patient from patient to whole person. This reframing organically changes the interaction to a broader view of the patient, their concerns and needs. The compassionate mindset in staff initiates a feeling of greater safety and satisfaction in the patient.
Staff satisfaction in difficult situations:
Some interactions can be difficult or stressful for staff. We teach how specific, simple, achievable goals for patient interactions can make for greater job satisfaction and less cumulative stress.
Greater engagement:
When staff and patients feel they are part of a community, enjoyment from both sides increases. Our goal is to help each organization see itself as a caring healthcare community, to move to being more than healthcare facility.
Medicare Star Ratings:
Improve Medicare Compare and Star ratings by 10% or more.
Ongoing auditing tools:
Administration is equipped with a resource guide and auditing checklist to enable them to identify and prompt staff in maintaining the training.
Awareness:
The first step in creating patient satisfaction is in creating awareness of the patient perspective. Our interactive workshops create experiential knowledge of how the patient sees and feels the care they are receiving.
Movement:
Movement creates emotion both in the active person and in the observer. Once staff begins to understand how they might be negatively or positively impacting their patient interactions, they can begin to control interactions and outcomes.
Role play:
Through guided role play using easy-to-learn techniques participants can begin to make conscious choices for their interactions, choices that empower them to control the narrative for an enhanced dialogue for all parties.
The compassionate mindset:
Our techniques help staff to reframe the patient from patient to whole person. This reframing organically changes the interaction to a broader view of the patient, their concerns and needs. The compassionate mindset in staff initiates a feeling of greater safety and satisfaction in the patient.
Staff satisfaction in difficult situations:
Some interactions can be difficult or stressful for staff. We teach how specific, simple, achievable goals for patient interactions can make for greater job satisfaction and less cumulative stress.
Greater engagement:
When staff and patients feel they are part of a community, enjoyment from both sides increases. Our goal is to help each organization see itself as a caring healthcare community, to move to being more than healthcare facility.
Medicare Star Ratings:
Improve Medicare Compare and Star ratings by 10% or more.
Ongoing auditing tools:
Administration is equipped with a resource guide and auditing checklist to enable them to identify and prompt staff in maintaining the training.
