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The Act In Service line of training programs is specifically designed and structured to create a self-sustaining, generational culture of compassionate service within each individual facility and system-wide in your organization.

“The Exceptional Patient Experience” Training Program

This 3-hour interactive small group workshop is guided by 3 facilitators, including 2 experienced, specially trained actors. In this course participants will learn how to understand the importance of using compassionate body language to create a positive experience for both the patient and caregiver. Participants will experience and learn to apply simple, effective, easy to apply acting tools and techniques that enable the caregiver to effortlessly build harmony with their patients. Course registration includes:

  • 3-hour Interactive Workshop
  • Comprehensive reference materials for participants
  • Reference Manual and Powerpoint for administrators/auditors
  • Evaluation form for administrators/auditors
  • Employee evaluation Zoom workshop for administrators/auditors

“New Hire Workshops”

This 3-hour program is essentially the same program as above with modifications designed to introduce newly hired employees to the Act In Service patient experience culture they will be joining in your institution. Patient encounter characteristics that may be unique to your institution will be addressed in this workshop so as to ensure a smooth transition for the newly hired employee entering your facility

“Exceptional Patient Experience” Refresher Course

This 3-hour interactive workshop can be designed and offered as a general refresher for previous alumni of the program to refresh and invigorate their knowledge and application of these skills.

Leadership Workshop

This workshop is aimed at leadership in healthcare settings to help these facilities achieve a culture of compassionate care that is generational and self-sustaining. The goal is to educate and inform leadership of the benefits of a culture of compassion for improved patient outcomes, higher patient satisfaction, greater staff retention, less burnout and for the overall health of the organization itself. The workshop will be informational, experiential and will give leadership concrete tasks to implement in order to achieve facility success.

  • Humility in the leadership mindset
  • Compassionate body language and mindset in interacting with staff
  • Understanding various ways compassion can be shut down.
  • The importance of understanding employee burnout, how to address and counteract.
  • Dealing with triggers in patients and patient family members
  • Role play with leadership/staff scenarios

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