The Act In Service line of training programs is specifically designed and structured to create a self-sustaining, generational culture of compassionate service within each individual facility and system-wide in your organization.
This 3-hour interactive small group workshop is guided by 3 facilitators, including 2 experienced, specially trained actors. In this course participants will learn how to understand the importance of using compassionate body language to create a positive experience for both the patient and caregiver. Participants will experience and learn to apply simple, effective, easy to apply acting tools and techniques that enable the caregiver to effortlessly build harmony with their patients. Course registration includes:
This 3-hour program is essentially the same program as above with modifications designed to introduce newly hired employees to the Act In Service patient experience culture they will be joining in your institution. Patient encounter characteristics that may be unique to your institution will be addressed in this workshop so as to ensure a smooth transition for the newly hired employee entering your facility
This 3-hour interactive workshop can be designed and offered as a general refresher for previous alumni of the program to refresh and invigorate their knowledge and application of these skills.
This workshop is aimed at leadership in healthcare settings to help these facilities achieve a culture of compassionate care that is generational and self-sustaining. The goal is to educate and inform leadership of the benefits of a culture of compassion for improved patient outcomes, higher patient satisfaction, greater staff retention, less burnout and for the overall health of the organization itself. The workshop will be informational, experiential and will give leadership concrete tasks to implement in order to achieve facility success.
